General Terms and Conditions

Evelli AB

Last updated: 27 March 2026

1. Scope and Applicability

These General Terms and Conditions ("Terms") govern all purchases made through the website of Evelli AB, company registration number 559225-2836, with its registered office at Sturegatan 44 A, 114 36 Stockholm, Sweden (hereinafter "Evelli", "we", "us", or "our"), as well as any agreements otherwise entered into with Evelli. By completing a purchase or otherwise entering into an agreement with Evelli, the customer acknowledges that they have read, understood, and accepted these Terms in their entirety.

These Terms apply to both consumers (B2C) and business customers (B2B). Where specific provisions apply exclusively to one category of customer, this is clearly indicated. Additional provisions applicable to business customers are set out in Section 15.

Agreements with Evelli may be concluded in Swedish or English. In the event of any inconsistency or dispute regarding interpretation between the two language versions, the Swedish version shall prevail. These Terms are governed by Swedish law, as further described in Section 2.

2. Governing Law and Jurisdiction

These Terms and all agreements concluded with Evelli are governed by the laws of Sweden, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms or any agreement concluded with Evelli shall be referred to the Swedish general courts for resolution. The Stockholm District Court (Stockholms tingsrätt) shall serve as the court of first instance, unless mandatory consumer protection legislation applicable to the customer requires otherwise.

Consumers have the right to submit disputes to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), which offers an independent and free-of-charge dispute resolution service. Consumers may also make use of the European Commission's Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, which provides an alternative mechanism for resolving disputes arising from online purchases within the EU.

3. Conclusion of Contract

The placement of an order through our website or any other channel constitutes an offer by the customer to purchase the relevant products on the basis of these Terms. A binding agreement between Evelli and the customer is formed only upon Evelli's express confirmation of the order, which is communicated by means of an order confirmation sent by email to the address provided by the customer at the time of ordering.

The customer is advised to retain the order confirmation for their records, as it contains important information about the products ordered, the applicable price, and the estimated delivery timeline. Evelli reserves the right to refuse or cancel any order, in whole or in part, in the following circumstances:

• Incorrect or manifestly erroneous pricing resulting from a technical error or administrative mistake

• Technical or system errors affecting the order process

• Reasonable suspicion of fraudulent activity or misuse of our ordering systems

• Insufficient stock availability at the time of order processing

• Provision of incorrect, incomplete, or unverifiable customer information

In the event that an order is cancelled after payment has been processed, any amounts paid by the customer will be refunded promptly and in full using the original payment method.

4. Prices and Taxes

All prices displayed on our website are stated in the relevant currency and are inclusive of value added tax (VAT) at the applicable rate for consumers. Prices are subject to change without notice, provided that any price change will not affect orders that have already been confirmed by Evelli.

For customers located outside the European Union, additional costs may apply, including but not limited to local taxes, customs duties, and import charges levied by the destination country. These additional costs are outside of Evelli's control and are the sole responsibility of the customer.

Evelli does not deliver on Delivered Duty Paid (DDP) terms. Unless expressly agreed otherwise in writing, all deliveries are made on a Delivered At Place (DAP) or equivalent basis, meaning that the customer is solely responsible for all import duties, taxes, and customs clearance costs in the destination country. Evelli accepts no liability for any delays or additional costs arising from customs clearance procedures or the imposition of import restrictions in the destination country.

5. Payment

Payment for orders placed through our website is processed exclusively via Klarna, in accordance with Klarna's own terms and conditions and payment policies. Customers are encouraged to review Klarna's terms prior to completing a purchase. Evelli has no control over, and accepts no responsibility for, Klarna's credit assessment processes, payment decisions, or the handling of personal data by Klarna in its capacity as an independent data controller.

The full purchase price, including any applicable VAT and delivery charges, is due and payable at the time of order, unless alternative payment terms have been agreed in writing between Evelli and the customer (for example, in the context of a B2B arrangement, as set out in Section 15).

Evelli reserves the right to withhold dispatch or delivery of any order in cases where payment has not been received, where there are reasonable grounds to suspect fraudulent activity, or where a chargeback or payment dispute has been initiated by the customer without a legitimate basis.

6. Delivery and Transfer of Risk

Evelli aims to dispatch confirmed orders within the timeframes set out below. These timeframes are indicative estimates only and do not constitute binding commitments, as delivery times are subject to factors outside Evelli's direct control, including carrier availability and customs clearance.

• Deliveries within Sweden: estimated delivery time of up to 7 business days from the date of dispatch

• International deliveries: estimated delivery time of up to 14 business days from the date of dispatch, depending on the destination country and applicable customs procedures

Evelli delivers globally but reserves the right, at its sole discretion, to restrict or suspend deliveries to certain regions or countries, for example due to logistical constraints, export restrictions, or legal requirements.

Risk in the products passes to the customer at the point of physical receipt of the goods by the customer or by a person designated by the customer to receive the delivery. If the customer fails to take delivery at the agreed time or location, risk may pass to the customer at that point, and any costs associated with redelivery or storage may be charged to the customer.

Evelli shall not be liable for indirect damages or consequential losses arising from delivery delays, including but not limited to loss of profit, loss of revenue, or any other financial loss suffered by the customer as a result of a delay in delivery.

7. Right of Withdrawal – Consumers

Consumers located within the European Union have the right to withdraw from a distance purchase contract without providing any reason within fourteen (14) calendar days of the date on which the consumer, or a third party designated by the consumer (other than the carrier), takes physical possession of the goods. This right is provided in accordance with applicable EU and Swedish distance selling legislation.

To exercise the right of withdrawal, the consumer must notify Evelli of their decision to withdraw before the withdrawal period expires. Notification should be sent to support@evelli.com, including the order number and a clear statement of the intention to withdraw. Evelli will acknowledge receipt of the withdrawal notification without undue delay.

Following notification of withdrawal, the consumer must return the product to Evelli without undue delay and in any event no later than fourteen (14) calendar days from the date of notification. Returned products must meet the following conditions:

• The product must be returned in its original packaging

• The product must be in substantially unchanged condition, showing no signs of use beyond what is necessary to determine the nature, characteristics, and function of the product

• All accessories, documentation, and components originally included with the product must be returned

The customer bears the cost of return shipping and assumes full responsibility for the safe return of the product during transport. Evelli recommends that customers use a tracked and insured shipping service for returns.

Evelli reserves the right to deduct from the refund an amount corresponding to any diminution in the value of the product resulting from handling by the consumer beyond what is necessary to establish the nature, characteristics, and functioning of the product. Refunds will be processed within the legally prescribed timeframe following Evelli's receipt and inspection of the returned product, using the same payment method as the original purchase unless the customer expressly agrees otherwise.

8. Complaints and Warranty

Evelli is committed to standing behind the quality of its products. A full and detailed description of Evelli's warranty coverage, including what is and is not covered, how to make a warranty claim, and the remedies available, is set out in the Evelli Warranty Policy, which forms part of Evelli's standard terms and is available on our website.

The Evelli Warranty Policy is available in full on our website at evelli.com. Customers are encouraged to read the Warranty Policy carefully before making a purchase and to retain it for future reference.

The following is a summary of the key warranty provisions. In the event of any inconsistency between this summary and the full Warranty Policy, the Warranty Policy shall prevail.

8.1 Commercial Warranty

Evelli provides a commercial warranty of one (1) year from the date of delivery, covering defects in materials and workmanship that arise under normal conditions of use. This commercial warranty is provided in addition to, and does not affect or limit, any statutory rights that consumers may have under applicable mandatory consumer protection legislation.

8.2 Statutory Rights

In addition to the commercial warranty, consumers purchasing products in Sweden are entitled to a three (3) year right of complaint under the Swedish Consumer Sales Act (konsumentköplagen), which applies to defects that existed at the time of delivery. This statutory right exists independently of, and alongside, the commercial warranty. Consumers are encouraged to raise complaints as promptly as possible upon discovery of a defect.

8.3 How to Make a Claim

To initiate a warranty claim or complaint, the customer must contact Evelli's customer support team at support@evelli.com before returning any product. Please provide the product serial number, a description of the defect or issue, and, where possible, supporting photographs or documentation. Evelli will assess the claim and issue a Return Merchandise Authorisation (RMA) number if a return is required. Products must not be returned without prior authorisation from Evelli.

Full step-by-step guidance on the claims process, including return instructions, timelines, and what to expect at each stage, is set out in the Warranty Policy.

8.4 Available Remedies

Upon receipt and assessment of a valid warranty claim or complaint, Evelli will resolve the matter, at its sole discretion, by one of the following remedies:

• Repair of the defective product

• Replacement of the defective product with an equivalent product

• Refund of the purchase price, where repair or replacement is not possible or proportionate

Evelli will determine which remedy is most appropriate in the circumstances, taking into account the nature of the defect, the age of the product, and the preferences of the customer where feasible.

8.5 Warranty Exclusions

The warranty and right of complaint do not cover defects or damage arising from the following (a full list of exclusions is set out in the Warranty Policy):

• Normal wear and tear resulting from ordinary use of the product

• Damage caused by incorrect or improper installation

• Accidental damage, including damage caused by impact, liquid ingress, or mishandling

• Use of the product in a manner contrary to the instructions provided by Evelli

• Modifications or repairs carried out by the customer or unauthorised third parties

• Damage caused by use of incompatible accessories or third-party components

9. Returns

All returns, whether made under the right of withdrawal (Section 7) or in connection with a warranty claim or complaint (Section 8), must be pre-authorised by Evelli. Customers must contact support@evelli.com before returning any product in order to obtain return authorisation and instructions.

Authorised returns should be sent to the following address:

Evelli AB

Sturegatan 44 A

114 36 Stockholm

Sweden

Products must be securely and appropriately packaged for return shipment in order to prevent damage in transit. Evelli accepts no liability for damage occurring to products during the return journey. Customers are advised to retain proof of postage and to use a tracked shipping service.

10. Proper Use of Products

Evelli's products are designed and manufactured for use in accordance with the instructions provided in the accompanying product documentation. Customers are responsible for reading and following all instructions, warnings, and safety guidance provided with the product prior to use.

Evelli accepts no liability for any damage, injury, or malfunction arising from the improper use, misuse, or unauthorised modification of any product. This includes, but is not limited to, use of the product in conditions or environments for which it was not designed, connection to incompatible power sources or accessories, and any physical or electronic modification carried out without Evelli's express written authorisation.

11. Application and Software

The Evelli application ("Application") is made available to customers free of charge and is provided under a limited software licence. The Application is licensed, not sold, to the customer. By downloading or using the Application, the customer agrees to the terms of this licence as set out in this section.

Evelli grants the customer a limited, non-exclusive, non-transferable, and revocable licence to install and use the Application solely in connection with Evelli products and for the customer's own personal or internal business purposes. The customer may not sublicense, sell, resell, transfer, assign, or otherwise make the Application available to any third party.

Evelli reserves the right, at any time and without prior notice, to:

• Update, modify, or add to the features and functionality of the Application

• Restrict or remove certain features or functions

• Discontinue the Application or any part thereof

Evelli shall endeavour to provide reasonable notice of any material changes to the Application where practicable, but cannot guarantee uninterrupted availability of the Application or any specific feature.

Evelli shall not be liable for any interruptions, errors, or failures in the Application arising from:

• Interruptions or failures in third-party networks or internet infrastructure

• Events or circumstances outside Evelli's reasonable control

• Scheduled or emergency maintenance activities

The Application is provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law. Evelli makes no warranties, express or implied, regarding the Application's fitness for a particular purpose, accuracy, or uninterrupted operation, except as required by mandatory consumer protection legislation.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Evelli's total aggregate liability to the customer for any and all claims arising out of or in connection with these Terms or any agreement concluded with Evelli — whether in contract, tort (including negligence), or otherwise — shall be limited to direct damages and shall in no event exceed the total amount paid by the customer for the specific product or service giving rise to the claim.

Evelli shall not be liable, under any circumstances and regardless of the legal theory on which a claim is based, for any indirect, incidental, consequential, or punitive damages, including but not limited to:

• Loss of profit or anticipated savings

• Loss of revenue or business opportunities

• Loss, corruption, or destruction of data

• Loss of goodwill or reputational damage

• Consequential or indirect losses of any nature

These limitations of liability apply to the fullest extent permitted by applicable law and shall apply even if Evelli has been advised of the possibility of such damages. Nothing in these Terms shall exclude or limit Evelli's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable mandatory law.

13. Force Majeure

Evelli shall not be held liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events, circumstances, or causes beyond Evelli's reasonable control. Such events may include, but are not limited to, natural disasters, acts of war or terrorism, pandemics or public health emergencies, governmental or regulatory actions, industrial action or strikes (whether at Evelli or at its suppliers or carriers), significant disruptions to supply chains, or other events of a similar exceptional or unforeseeable nature.

In the event of a force majeure event, Evelli will notify the customer as soon as reasonably practicable and will use commercially reasonable efforts to mitigate the effects of the event and to resume performance of its obligations as quickly as possible. If a force majeure event prevents Evelli from performing its obligations for a period exceeding sixty (60) days, either party shall have the right to terminate the affected order without liability, and any amounts already paid by the customer shall be refunded in full.

14. Intellectual Property Rights

All intellectual property rights in and relating to Evelli's products, the Application, website, software, designs, trademarks, trade names, logos, and underlying technology are and shall remain the exclusive property of Evelli AB or its licensors. Nothing in these Terms shall be construed as conferring any licence or right to use any of Evelli's intellectual property, except as expressly provided herein.

The customer is strictly prohibited from copying, reproducing, distributing, modifying, adapting, translating, reverse-engineering, decompiling, or creating derivative works based on any of Evelli's intellectual property without Evelli's prior written consent. Any unauthorised use of Evelli's intellectual property may constitute an infringement of applicable intellectual property law and may result in legal action.

15. Special Provisions for Business Customers (B2B)

The provisions set out in this section apply exclusively to customers purchasing products or services in the course of a business, trade, or profession (business customers). Where a provision in this section conflicts with any other provision of these Terms, this section shall prevail with respect to business customers.

15.1 Complaints and Defects

Business customers must inspect delivered products without undue delay upon receipt and must notify Evelli of any defects, discrepancies, or non-conformities in writing within twelve (12) months of the date of delivery. Failure to notify Evelli within this period shall be deemed to constitute acceptance of the goods and shall result in the loss of any right to make a complaint in respect of the relevant defect.

15.2 Applicable Law

For business customers, the Swedish Sale of Goods Act (köplagen, 1990:931) shall apply to the exclusion of consumer protection legislation, except where mandatory law provides otherwise.

15.3 Limitation of Liability

Evelli's total liability to business customers is limited to the value of the relevant invoice. Evelli shall under no circumstances be liable to business customers for any indirect, consequential, incidental, or punitive damages, including loss of profit, loss of revenue, or loss of data, regardless of whether Evelli was advised of the possibility of such losses.

15.4 Payment Terms

For separately agreed business purchases, payment terms of net thirty (30) days from the date of invoice may apply, subject to Evelli's prior approval of a credit assessment. Evelli reserves the right to require advance payment or other security arrangements for business orders, particularly for new customers or orders of significant value. Late payment may attract interest in accordance with the Swedish Interest Act (räntelagen, 1975:635).

15.5 Retention of Title

Title to and ownership of all goods delivered by Evelli to a business customer shall remain vested in Evelli until Evelli has received payment in full of the purchase price and all other amounts outstanding from the business customer. Until such payment is received, the business customer shall hold the goods on behalf of Evelli, shall store them separately and in a manner that clearly identifies them as Evelli's property, and shall not pledge, charge, or otherwise encumber the goods.

Evelli AB  ·  Sturegatan 44 A, 114 36 Stockholm, Sweden  ·  559225-2836  ·  support@evelli.com